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  • Card details are required when confirming an appointment. no more is taken unless in the event of a no show or last minute cancellation.

  • Cash and card payments are both accepted.


Client Cancellation


  • The deposit is non refundable in all circumstances other than cancellation by WINK.

  • Cancellations made less than 24 hours before the appointment will incur a 50% cancellation fee. This will be required by bank transfer in the event of the client not being able to supply a card or cash payment. This can be reconsidered under certain circumstances.

  • In the case of a no show, the full treatment price will be charged.


Therapist Cancellation


  • In the rare event of WINK cancelling, all deposits taken will be refunded.


Client Responsibility


  • WINK has the right to refuse services to clients if any abusive or threatening behaviour is felt during the booking. 

  • Any cancellation due to this reason will not enable the client to any refunds of deposits paid.


Skin/Patch Tests/Allergies


  • Clients must have had a patch test done at WINK 48 hours prior to their appointment. If not we cannot carry out the treatment. 

  • The client  shall inform WINK of any issues that may affect the use of equipment or products. This includes but is not limited to sensitivities, allergies and medical conditions. WINK can not be held liable for any losses that are incurred due to the client’s failure to inform them of any known conditions.

  • WINK can refuse the application of products and the use of tools if contagious skin or eye conditions are present.



  • All vouchers have an expiry date of 6 months from the date purchased.

  • Can not be redeemed against facials or aesthetic treatments.



  • In certain cases WINK may want to take photos of the completed service to add to their portfolio. These photographs may be used on social media pages and the website and no personal information will be given.

Refunds and Exchanges

  • If your item is faulty or broken, please notify us within 14 days and a replacement will be sent out. Alternatively you can request a refund. Items will have to be received by us before a refund can be issued. Buyer has to pay return delivery.

  • If you receive a set of WINK Stix in any sizes other than what is written on your measurement sheet, replacements of those nails will be sent out. No refunds will be given.



  • Discounts can not be redeemed against sale items. 

  • Only one discount code can be used at one time.

  • Free standard bikini waxes will be offered only when the client has proof of a confirmed smear test. 

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